FAQ
General Questions:
What is Eclipse Merch?
Eclipse Merch is a platform that helps bands sell their merchandise by providing a comprehensive service that includes design, production, and promotion. We aim to help bands strengthen their brand and grow their fanbase through high-quality merchandise.
How does Eclipse Merch support bands with merchandise?
We offer bands a platform to sell their merchandise, along with design services such as logo creation and album cover designs. Eclipse Merch handles everything from production to shipping, allowing bands to focus on their music and fan engagement.
Who can work with Eclipse Merch?Are there any requirements for bands?
We welcome bands of all sizes, regardless of their following or popularity. There are no strict requirements to join, as long as the band aligns with our zero-tolerance policy towards hate speech, racism, and homophobia.
What kind of products does Eclipse Merch offer?
We offer a variety of products, including T-shirts, hoodies, hats, and other apparel, as well as accessories like posters, stickers, and more. Our merchandise is customizable and designed to reflect the band's identity.
How does Eclipse Merch help bands promote their merchandise?
We promote bands through our website, social media platforms, and by featuring their merchandise in dedicated sections. Additionally, we offer support for promotional campaigns tied to album releases, tours, and special merchandise drops.
How are the products designed and produced?
We collaborate with bands to create designs that reflect their brand. Our in-house team can assist with logo creation and album cover designs, and we handle all aspects of production, ensuring high-quality merchandise.
Who handles shipping and delivery?
Eclipse Merch manages the entire shipping process. We handle packaging, shipping, and delivery directly to your customers, so the bands don't need to worry about logistics.
What happens if there is an issue with the merchandise or a customer return?
If there’s an issue with the quality of the merchandise.
Eclipse Merch will handle the return process. We aim to ensure customer satisfaction and resolve any issues quickly.
Can bands order their own stock at a discounted rate?
Yes, bands can order their own stock at a lower cost compared to the price their fans pay. This allows them to have merchandise on hand for events like live shows and tours.
How often do bands receive their share of the profits?
Profits are paid out to bands every 3 months, ensuring they receive a regular and consolidated stream of income from their merchandise sales.
What services does Eclipse Merch provide for bands besides merchandise sales?
In addition to selling merchandise, we offer services such as logo and album cover design, marketing support via social media and our website, and coordination for special releases like limited-edition items and album-related merchandise.
How long does it take to produce and deliver the products?
Production time can vary depending on the complexity of the order, but generally, it takes around 7-14 days for products to be produced and shipped to customers. We strive to ensure timely delivery for all orders.
Can bands create custom designs or logos through Eclipse Merch?
Yes, bands can work with us to create custom designs and logos. Our design team can collaborate with bands to ensure their vision is brought to life and reflected in the merchandise.
Can we release special merchandise for EP or album launches?
Absolutely! We encourage bands to release special merchandise for EP or album launches. You can notify us at least one month in advance to plan the release, and we will help coordinate the design and promotion.
What happens if a band wants to end the contract early?
Once the contract is signed, bands cannot withdraw before the one-year period ends. If the contract is broken, the band is liable to pay the average monthly sales amount for the remaining months of the contract.
What happens if there is a breach of contract by either party?
If the contract is breached, both parties must first attempt to resolve the issue through mediation before escalating the matter to court. If mediation fails, legal proceedings will take place under Swedish law in Stockholm courts.
How does Eclipse Merch handle disputes?
Any disputes that arise should first go through mediation. If the dispute cannot be resolved amicably, it will be taken to the courts in Stockholm, in accordance with Swedish law.
What are the terms for contract renewal or extension?
During the last two months of the contract, both parties will discuss whether to extend it. Either party has the right to decline an extension if they wish to part ways.
What are the payment options for bands?
Bands are paid via bank transfer or another agreed-upon method. Payments are made monthly, and we ensure timely disbursement of profits.